Privacy and Cookie Policy

Privacy Notice

This privacy notice sets out how Scottish Wholefoods Collective Warehouse Ltd T/A Greencity Wholefoods (“the Store”, “we”, “us”) uses and protects any information that you give us when using this website and our services. We are committed to ensuring that your privacy is protected and that your data is handled according to all relevant UK data protection laws, including the UK GDPR.

We may change this policy from time to time by updating this page. You should check this page regularly to ensure you are happy with any changes.

Contact Details

Email: hello@greencity.coop

What Information We Collect

Depending on your interactions with the Store, we may collect the following information:

• Names and contact details (including email address)

• Addresses

• Date of birth

• Demographic information such as postcode, preferences and interests

• Purchase or account history

• Payment details (card or bank information for transfers and direct debits)

• Credit reference information

• Other information relevant to customer surveys and/or offers

For a full breakdown of cookie data collected, see List of Cookies We Collect below.

Why We Collect This Information

We require this information to:

• Provide and deliver services and goods (including delivery)

• Understand your needs and provide you with a better service

• Internal record keeping

• Improve our products, services, or website

• Periodically send promotional emails about new products, special offers or other information you may find interesting, using the email address you have provided

• Contact you for market research purposes by email, phone, fax, or mail

• Customise the website according to your interests

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. The lawful bases we rely on include:

• Consent – Where you have given us permission after we have explained how your data will be used. You may withdraw your consent at any time.

• Contract – We require this information to enter into or perform our contract with you.

Your data protection rights include:

• The right of access – to ask for copies of your personal data

• The right to rectification – to request corrections or deletions

• The right to erasure – to request we delete your personal data

• The right to restrict processing – to limit how we use your data

• The right to object – to object to our processing of your data

• The right to data portability – to request transfer of your data to another organization or to you

• The right to withdraw consent (when applicable)

If you make a request, we must respond without undue delay and within one month.

Where We Get Personal Information

• Directly from you

• Publicly available sources

How Long We Keep Your Information

We may hold your details for up to 12 months for the purposes of offering you our services, or longer if required for contractual or legal obligations. For further retention details, contact us at hello@greencity.coop.

How We Keep Your Information Secure

We are committed to ensuring your information is secure. To prevent unauthorized access or disclosure, we have suitable physical, electronic, and managerial procedures in place to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file placed on your computer’s hard drive, with your permission. Cookies help us analyse website traffic and provide a tailored experience.

Traffic log cookies help us analyse page usage and improve the website.

We use cookie data only for statistical analysis, then remove the data from our system.

Cookies do not give us access to your computer or information about you beyond what you choose to share.

You can accept or decline cookies; most browsers accept them automatically but you can change settings to decline if preferred (may affect website functionality).

List of Cookies We Collect

Cookie Name	Cookie Description
FORM_KEY	Prevents forged requests
PHPSESSID	Your session ID on the server
GUEST-VIEW	Allows guests to view and edit orders
PERSISTENT_SHOPPING_CART	Cart and viewing history
STF	Products you have emailed to friends
STORE	Store view or language selected
USER_ALLOWED_SAVE_COOKIE	Indicates cookie consent
MAGE-CACHE-SESSID/STORAGE/etc.	Enables and speeds browser/server caching
SECTION-DATA-IDS	Facilitates caching
PRIVATE_CONTENT_VERSION	Tracks content versions
X-MAGENTO-VARY	Server cache-related
MAGE-TRANSLATION-FILE-VERSION	Manages translation files
MAGE-TRANSLATION-STORAGE	Manages translation storage

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the protection and privacy of any information you provide while visiting such sites, which are not governed by this privacy notice. Always read the privacy statements of other websites you visit.

Controlling Your Personal Information

You may restrict the use of your personal information in these ways:

• When filling in a form, look for checkboxes indicating whether your data may be used for marketing purposes.

• If you previously agreed to marketing use, you may change your mind at any time; contact us using our contact details.

• We will not sell, distribute, or lease your information to third parties without your permission, unless required by law.

• We may use your information to send promotional details about third parties if you wish.

You may request details of information we hold about you at any time. If you believe any information is incorrect or incomplete, please email us and we will correct it promptly.

How to Complain

If you have concerns about our use of your data, contact us at hello@greencity.coop.

If unresolved, you may complain to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Helpline: 0303 123 1113

https://www.ico.org.uk/make-a-complaint

Last updated: 12th June, 2025.